Refund and Return Policy

At MyChappal, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return process. Please read the following policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within [Number] days of the delivery date.
• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• You must provide a valid proof of purchase, such as an order number or receipt.

The following items are not eligible for return:

• Items marked as final sale or clearance.
• Items that have been damaged due to misuse, negligence, or accidents.
• Items that have been altered or modified in any way.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Email Address] or [Your Phone Number] within [Number] days of receiving your order.
2. Provide your order number and a detailed reason for the return.
3. Our customer support team will review your request and provide you with a return authorization (RA) number and instructions on how to return the item.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that the item is safely returned to us. MyChappal is not responsible for any items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria outlined in Section 1. If the item is approved for return, we will process your refund or exchange within [Number] business days.

5. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used to make the purchase. Please note that it may take [Number] business days for the refund to appear in your account, depending on your bank or credit card company.

The following deductions may apply to your refund:

• Original shipping costs, unless the return is due to a defect or an error on our part.
• A restocking fee of [Percentage]% for returns that do not meet the eligibility criteria.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate this when you initiate the return. Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will provide you with instructions on how to return the item for a full refund or exchange. In this case, we will cover the cost of return shipping.

8. Non-Returnable Items

The following items are non-returnable:

• Gift cards.
• Downloadable software products.
• Personalized or custom-made items.

9. Policy Changes

MyChappal reserves the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

10. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

[Your Email Address]
[Your Phone Number]
[Your Address (Optional)]